JetBlue Airways      View Vacancies

Interview Profile

• Phone interview to ensure you are still interested
  • Confirm flight times
  • Why JetBlue
  • Confirm valid email address
• Email with instructions and paperwork instruct you about what to bring
  • Bring exactly what they tell you
  • Open all attachments, complete all forms
  • Follow instructions (one of the forms asks for blue ink)
  • Make an extra copy for yourself
  • "Shining Moment Story" should be very heavy on customer service
• Interview held Headquarters in Kew Gardens
• Drop off logbook
• Complete Fingerprinting, Drug Test
• Panel interview
  • One pilot, one HR (they call them People Department) representative
  • Held in a large room with several going at once
  • They take notes the entire time
• Exit interview
  • One on one (usually with Verna Kay)
  • When can you start
  • Did you apply anywhere else
  • Past problems that may come up on back ground check
  • What can we do better to attract pilots
  • Do you have any questions
• Pick up logbooks

Interview Question Bank

Human Resource Questions

• Did you fly in on Jetblue?
• What did you think of the experience?
• Tell us about your resume
• Tell us about your background
• Tell us something you think we should know
• TMA your biggest accomplishment in life
• TMA your biggest mistake
• Tell us about your flying experience
• How did you get started in aviation?
• Tell us something you like/dislike about your current job
• What is the best/worst flying job you have had?
• What have you doe in your career to make yourself a better pilot?
• What is the best job you ever had and why?
• TMAAT you developed a personal or professional relationship at work
• TMAAT your subordinates gave you positive feedback at work
• TMAAT you reprimanded a peer or subordinate.
• TMAAT you fostered a relationship with another crew member while at work
• TMAAT you had a conflict with a coworker who resisted your instructions
• TMAAT someone did not follow your recommendation
• TMAAT you used humor to diffuse a situation
• TMAAT you disagreed with the decision of a superior
• TMAAT you had to deal with an unusual or unrealistic request
• TMAAT you refused a request
• TMAA difficult crewmember you had to deal with.
• TMAAT you saw someone do something unsafe and how you handled it
• TMAAT you made a decision under pressure
• TMAAT you made a decision under a time constraint
• TMAAT you were under stress in the workplace
• TMAAT you had a situation where a checklist did not apply.
• TMA your worst aircraft emergency.
• TMAAT you used numerous resources to complete a task.
• TMAAT you schedule was disrupted and how you dealt with it.
• TMAAT you forgot to do something.
• TMAAT you used your technical knowledge to overcome a problem
• TMAAT you used your technical knowledge to teach a co-worker
• TMAAT you changed something safety related at your company
• TMAAT you went outside of a company policy
• TMAAT you helped change a company policy
• TMAAT you had to follow up on a decision to make sure it was accomplished.
• TMAAT you had to make a quick decision.
• TMAAT you stopped a small problem from becoming a larger problem
• TMAAT you went above and beyond for a crew member or customer
• TMAAT you were able to retain customer loyalty
• TMAAT a customer was excited when you deal with them.
• TMAAT you dealt with a customer complaint
• Tell us your best customer service story.
• TMAAT a customer was not happy with a technical decision you made.
• TMAAT you made a good decision (recently)
• TMA a decision you later regretted
• TMAAT you demonstrated one of JetBlue's core values
• What are the JetBlue core values
• What do you know about JetBlue
• What has happened recently at JetBlue (business news)
• Why do you want to work for JetBlue
• Why are you here today?
• Do you have any questions for us
• Is there anything else you would want us to know

Comments

• Interviewed on 2/12. Questions came right out of this question bank. Good job! (02/22/08)
• Get a cab to the HQ for the interview
• Bring your bags with you, they can store them during your interview
• Interviewers will write down everything you say, they rate your answers, but do not make the decision.
• The hiring decision is made up of a hiring board consisting of pilots and management representatives, based on your paperwork, interview answers, and interviewers' scores.
• On the flight in, introduce yourself to the crew (Pilots and F/As) and remember their names
• Read "Flying high" and "Bluestreak"
• Interview day is phase I, when you pass you go on to the background check-Phase II. If they offer you a class date contingent on successfully completing Phase II, be certain you can clear the background check before quitting your current job