JetBlue Airways      View Vacancies

Interview Profile

• Updated 12/7/11

• Phone interview to ensure you are still interested
  • Confirm flight times
  • Why JetBlue
  • Confirm valid email address
• Email with instructions and paperwork instruct you about what to bring
  • Bring exactly what they tell you
  • Open all attachments, complete all forms
  • Follow instructions (one of the forms asks for blue ink)
  • Make an extra copy for yourself
  • "Shining Moment Story" should be very heavy on customer service
• Interview held Headquarters in Kew Gardens
• Drop off logbook
• Complete Fingerprinting, Drug Test
• Panel interview
  • One pilot, one HR (they call them People Department) representative
  • Held in a large room with several going at once
  • They take notes the entire time
• Exit interview
  • One on one
  • When can you start
  • Did you apply anywhere else
  • Past problems that may come up on back ground check
  • What can we do better to attract pilots
  • Do you have any questions
• Pick up logbooks

Interview Question Bank

Human Resource Questions

• Did you fly in on Jetblue?
• What did you think of the experience?
• Tell us about your resume
• Tell us about your background
• Tell us something you think we should know
• TMA your biggest accomplishment in life
• TMA your biggest mistake
• Tell us about your flying experience
• How did you get started in aviation?
• Tell us something you like/dislike about your current job
• What is the best/worst flying job you have had?
• What have you doe in your career to make yourself a better pilot?
• What is the best job you ever had and why?
• TMAAT you developed a personal or professional relationship at work
• TMAAT your subordinates gave you positive feedback at work
• TMAAT you reprimanded a peer or subordinate.
• TMAAT you fostered a relationship with another crew member while at work
• TMAAT you had a conflict with a coworker who resisted your instructions
• TMAAT someone did not follow your recommendation
• TMAAT you flew with a difficult crew.
• TMAAT you made a decision that a passenger didn't like.
• TMAAT you used humor to diffuse a situation
• TMAAT you disagreed with the decision of a superior
• TMAAT you had to deal with an unusual or unrealistic request
• TMAAT you refused a request
• TMAA difficult crewmember you had to deal with.
• TMAAT you saw someone do something unsafe and how you handled it
• TMAAT you made a decision under pressure
• TMAAT you made a decision under a time constraint
• TMAAT you were under stress in the workplace
• TMAAT you had a situation where a checklist did not apply.
• TMA your worst aircraft emergency.
• TMAAT you used numerous resources to complete a task.
• TMAAT you schedule was disrupted and how you dealt with it.
• TMAAT you forgot to do something.
• TMAAT you used your technical knowledge to overcome a problem
• TMAAT you used your technical knowledge to teach a co-worker
• TMAAT you changed something safety related at your company
• TMAAT you went outside of a company policy
• TMAAT you helped change a company policy
• TMAAT you had to follow up on a decision to make sure it was accomplished.
• TMAAT you had to make a quick decision.
• TMAAT you stopped a small problem from becoming a larger problem
• TMAAT you went above and beyond for a crew member or customer
• TMAAT you were able to retain customer loyalty
• TMAAT a customer was excited when you deal with them.
• TMAAT you dealt with a customer complaint
• Tell us your best customer service story.
• TMAAT a customer was not happy with a technical decision you made.
• TMAAT you made a good decision (recently)
• TMA a decision you later regretted
• TMAAT you demonstrated one of JetBlue's core values
• What are the JetBlue core values
• What do you know about JetBlue
• What has happened recently at JetBlue (business news)
• Why do you want to work for JetBlue
• Why are you here today?
• Do you have any questions for us
• Is there anything else you would want us to know
• TMAAT someone was difficult to work with and what did you do?
• TMAAT you used humor to diffuse a difficult situation
• TMAAT you had to get clarification on a task
• TMAAT you used one of JetBlue?s core values
• What do you know about JetBlue, and what is it about JetBlue that makes you want to work here?
• Did you fly in on Jetblue?
• Tell us about your background
• TMAAT you saw someone do something unsafe and how you handled it
• TMAAT you used numerous resources to complete a task.
• TMAAT you fostered a relationship with another crew member while at work
• TMAAT you had a conflict with a coworker who resisted your instructions
• Why do you want to work for JetBlue
  

Comments

• Interviewed on 2/12. Questions came right out of this question bank. Good job! (02/22/08)
• Get a cab to the HQ for the interview
• Bring your bags with you, they can store them during your interview
• Interviewers will write down everything you say, they rate your answers, but do not make the decision.
• The hiring decision is made up of a hiring board consisting of pilots and management representatives, based on your paperwork, interview answers, and interviewers' scores.
• On the flight in, introduce yourself to the crew (Pilots and F/As) and remember their names
• Read "Flying high" and "Bluestreak"
• Interview day is phase I, when you pass you go on to the background check-Phase II. If they offer you a class date contingent on successfully completing Phase II, be certain you can clear the background check before quitting your current job
• I got the call for an interview 8 days prior to the interview date (10/27/2010). Once they set me up for a time slot, they sent a package of 16 attachments for me to read and fill out. Most of these mirror the online application and profile. You will have to come up with three Letters of Reference from people you?ve flown with that can vouch for your flying skills. JetBlue will set you up with space positive seats on a JetBlue flight to get to and from the interview, or you can book and pay for your own transportation (no more $400 credit to other transpo). Another change from the past -this is a one-day process- no hotel anymore.
  I highly recommend introducing yourself to the JetBlue Gate Agents, Inflight Crew (Flight Attendants), and pilots on the trip to and from JFK. I learned a ton talking with them, and they gave me a tour of the T5 terminal and the JetBlue crew lounge. I also got an opportunity to meet one of the JFK Chief Pilots in his office. Everyone without exception was super nice and very welcoming. I was absolutely amazed at the hospitality. Exiting T5, go upstairs to the departure level and go all the way to your right as you leave there?s a sign for the JetBlue shuttle. The shuttle departs on the half hour and will take you to the Forest Hills location after a short stop at Kew Gardens (about a 25 minute ride and good opportunity to chat with others).
  At the Forest Hills office, I was greeted, given nametags, fingerprinted, given a pee test, and then taken back to the waiting area where folks are hanging out. I handed over my log books and all the paperwork. A couple Chief Pilots were there answering questions and just hanging out to meet the interviewees. There was a mix of military and civilian (48 total interviewees that day), and was cool talking to everyone.
  The interview itself was very non-threatening, and they offered for me to take off my jacket if that was more comfortable. The pilot and People Dept rep were very nice and conversational. You?ll sit across from them at a round table in a room with other interviews going on. They explained the process, no tricks, just Tell Me About a Time (TMAAT) questions. They request answers in the Situation, Action, Result format. The also said that if you just couldn?t think of an answer or it didn?t really apply to you, no sweat, you could pass on up to three questions, and they would just choose another. The questions I answered:
  
  TMAAT you did something to enhance safety or security.
  TMAAT someone was difficult to work with and what did you do?
  TMAAT you used humor to diffuse a difficult situation
  TMAAT you had to get clarification on a task
  TMAAT you used one of JetBlue?s core values
  What do you know about JetBlue, and what is it about JetBlue that makes you want to work here?
  (I studied all of the questions that I could find on Will Fly for Food and other internet sites it?ll really get you thinking and is actually a pretty good self-reflection exercise)
  
  This part of the interview took about 45 minutes, and then they took me back to the waiting area. Shortly after that, another People Dept rep took me back for an exit interview. They went over some paperwork and asked about my availability. They confirmed contact info, explained what training timeline they expect, and went over my resume briefly. They also asked if they could contact my present employer. They said they would give an answer within one week (which they did: 6 days). They explained that when they offer a training class, you will have one opportunity to delay it. If you turn it down a second time, you will have to resubmit an application and start over. After that short meeting, I was taken back to the lounge; you can hang out as long as you want or depart right then. I caught the shuttle back to the airport (leaves on the hour). I wrote a thank you email the next day. Overall, this experience surpassed all of my expectations. I was very impressed.
  
  Best advice: be yourself, be as relaxed as possible, emphasize teamwork and customer service. (11/14/10)
• I can confirm all of the comments above. Very straight forward and relaxed, no high pressure or brow-beating during the interview process. I was there for about three hours, and between interview sessions, the Chief Pilot was there to answer and and all questions form the applicants.  Even the CEO made it a point to come by and welcome everyone.
  They will tell you, and I can confirm, the waiting is the worst part of the selection process! Less than a week after my interview, I received an email stating that I made it to phase II of the process and it could take 8 to 12 weeks before I hear anything else...so far it\'s been 9 weeks. They interviewed 55 to 60 applicants in 2 days, so I would'nt be suprised if the process takes even longer. Overall, a very positive experience. (4/21/11)
• Interviewed 03 May.  All of the questions already listed here are spot on.  Great gouge.  The pilot/HR interview was very non-threatening. They strive to put you at ease.  Total interview time from start to finish was 2 hours. I would recommend arriving for interview at least 45 minutes ahead of time as they start finger printing and urinalysis as soon as people show up.  I arrived 30 minutes early and I was the last one there for my interview slot. (05/05/11)
• Same interview date as above. Questions on spot. EEOC- do not be fooled to doing a 'soft background check' by answering questions about background on the fly.  eg: parking tickets,bankruptcy etc.  This is what phase 2 is for, that way you can have it on paper stating you were not offered job because of bankruptcy etc. Know your rights! (09/26/11)
• Same as above, gouge is great and spot on!  Interviews remain with the same format.  2 on 1 interview with HR and Pilot, followed by exit interview with 2 team members.  Everyone is very positive and excited that you are there.  They seem to know how to eliminate your stress throughout the day just by being so friendly.  (10/15/2011)
• Interviewed on 10/14/11.  I studied the questions from this bank, visited the JetBlue website a few times to learn a little more about the company, did a short interview prep course and talked to a few guys who work at JetBlue.  It all went as well as I could have hoped.  My interview was in the same format as previously described here with similar questions (was asked about five TMAAT questions as well as about three or four general questions).  I was VERY impressed with the process and everyone\'s genuine friendliness.  My impression is JetBlue is simply an awesome, professional company to work for.  I was notified one week later that I was continuing to Phase 2 for the background check. (10/26/11)